Hello

A Bit About Me

I’m a Virtual Assistant based in Manila, Philippines, with over 15 years of experience in executive support, operations, and customer service. My specialty is helping busy entrepreneurs and executives streamline their workflows—whether it’s managing calendars, organizing inboxes, handling CRM data, or preparing reports.

I thrive on structure, accuracy, and clear communication. Clients trust me to anticipate needs, remove friction, and keep operations running smoothly so they can focus on what matters most. With a strong background in CRM platforms (Yardi, AppFolio, Jobber), advanced communication skills, and proficiency in AI productivity tools, I deliver reliable support that drives efficiency and results.

My goal is simple: to be the operational partner you can count on—organized, proactive, and committed to helping your business grow.

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Work Experience

With over a decade of diverse customer service experience, including sales, technical support, up-selling, email support, and chat support, I have developed a deep understanding of different cultures and the ability to appreciate individual differences. Recognized for my agility, dedication, and positive results, I have been entrusted with training new employees, showcasing my expertise and commitment. With a strong passion for continuous growth and a goal-oriented mindset, I am poised to make a valuable contribution to any organization.

Real Estate VA

As a Virtual Assistant for real estate collections, I successfully negotiated and implemented effective repayment plans for overdue accounts, ensuring timely resolution and client satisfaction. I provided empathetic and tailored support to clients facing financial challenges, enhancing client relationships and retention. Additionally, I maintained comprehensive and accurate collection records, ensuring all data was up-to-date and readily accessible for auditing and reporting purposes.

ESL TUTOR

As an English tutor at Tutoring Korea, I provided high-quality instruction to improve students' English language skills through personalized lessons, constructive feedback, and a supportive learning environment. I assessed proficiency, delivered engaging lessons, monitored progress, and maintained open communication with parents. Continuously staying updated with industry trends, I enhanced my teaching skills for effective language instruction.

TSR Phone/Email/ Chat

As a technical support representative at Sparn.nz, my role is to provide exceptional assistance to customers facing technical issues. I excel in diagnosing problems, delivering effective solutions, and guiding customers through troubleshooting steps via landline, chat, and email support. With my strong communication skills, documentation abilities, and collaborative mindset, I ensure customer satisfaction and contribute to maintaining the company's stellar reputation.

Outbound support and sales

As a customer-oriented professional, I excel at delivering exceptional service, driving sales, and ensuring satisfaction. With strong product knowledge, I address inquiries, resolve concerns, and promote relevant offerings. I consistently meet or exceed sales targets, process orders accurately, and collaborate with teams. By staying updated on company policies, I provide accurate information and contribute to company success. My goal is to deliver outstanding service while achieving sales objectives.

CSR/TSR Email/Chat supppot

As a Technical Support Representative in Xbox Customer Support, my responsibilities include providing exceptional assistance to users, troubleshooting Xbox-related issues, addressing account inquiries.

As a Windows Live ID email reset representative, I handle tasks like creating accounts, modifying settings, and ensuring security. I assist users with password resets and troubleshoot technical issues like login and synchronization problems. Providing prompt and helpful customer support is my priority as the point of contact for email account assistance.

As a Comcast Chat Support Representative, my job is to communicate with customers via chat, addressing queries, troubleshooting issues, assisting with billing and account inquiries, facilitating orders, escalating complex issues, and ensuring customer satisfaction.

About Me.

I’m Romil Ygot, a Virtual Assistant based in Manila, Philippines, with over 15 years of experience in executive support, operations, and customer service. I have a proven track record as an Executive Assistant for a cleaning company, where I managed schedules, coordinated communications, and streamlined workflows to ensure smooth operations.

My background spans customer service, technical support, CRM management, and administrative tasks, giving me the versatility to adapt to diverse business needs. I’m highly organized, detail‑oriented, and skilled in tools such as Yardi, AppFolio, Jobber, and AI productivity platforms.

I take pride in delivering reliable support that helps executives and teams stay focused on growth, while maintaining accuracy, discretion, and efficiency in every task

Education

2003-2005

Diploma in Computer Studies

STI Santa Maria, Bulacan

In my computer science education, I learned the basics of algorithms, data structures, and programming languages. I gained skills in computer architecture, software development, and database management. Advanced topics like AI, machine learning, and data science also piqued my interest. Throughout my studies, I developed problem-solving abilities and proficiency in languages like Java, and C++. Computer science opened doors to careers in software development, data analysis, cybersecurity, and research. Overall, it equipped me to navigate the evolving digital landscape with confidence.

Summary of Qualification

Customer Care Relations: Skilled in building and maintaining positive customer relationships, delivering exceptional service, and demonstrating patience and a people-oriented approach.
Goal-Oriented: Passionate about helping clients achieve their company's goals, understanding their needs, and providing effective solutions.
Leadership and Problem-Solving: Strong leadership abilities combined with excellent problem-solving skills, enabling the analysis of complex issues and the development of innovative solutions.
Multitasking: Demonstrated talent for multitasking in fast-paced environments, efficiently prioritizing and managing multiple tasks without compromising quality.
Communication: Excellent written and verbal communication skills, employing articulate and tactful listening styles to ensure adequate understanding and resolution of customer concerns.
Skilled in time management to prioritize and optimize productivity.
Proficient in using digital tools, project management software, and communication platforms for remote work.
Capable of conducting internet research and analyzing data for decision-making support.
Quick learner and adaptable to new programs and evolving technologies.
Resourceful problem-solver for technical and administrative challenges.
Meticulous with attention to detail in data entry and maintaining accuracy in handling sensitive information.

Expertise Skill

Experienced customer service professional skilled in providing maintenance support through various communication channels. Proficient in reporting, clerical tasks, and delivering exceptional customer service. Strong communication, problem-solving, and conflict-resolution abilities. Proficiency in Microsoft Office Suite and CRM systems. Positive attitude, team-oriented, and goal-driven.
Appointment Setting: Ability to schedule and manage appointments efficiently.
Calendar Management: Proficiency in organizing and maintaining schedules, coordinating events, and managing calendars.
Email Management/Filtering: Skill in handling email correspondence, prioritizing messages, and managing inbox organization.
Database Building [Updating contact info on CRM]: Experience updating and maintaining contact databases, ensuring accurate and up-to-date information.
Web Research: Proficiency in online research to gather information or find resources.
Cold Calling: Skill in making outbound calls to potential clients or leads, initiating conversations, and promoting products or services.